Hiring gets easier when you stop trying to “buy experience” and start building a pipeline by prioritizing character, work ethic, and willingness to learn, then training people with clear expectations and consistent coaching. The conversation also emphasizes accountability as a leadership responsibility, with a focus on direct feedback and developing future leaders from within.
Franco Greco, Chief Revenue Officer at NewDay USA, NMLS #1067423, discussed why NewDay hires for grit and integrity, how the company’s internal training and leadership development create long-term retention, and why “kindness over niceness” matters when building accountability.
