Customer Service

Access your loan account

Visit our online portal to make payments, set up automatic drafts, and view your monthly statements. If this is your first time accessing the portal, you will be prompted to make an account using your servicing loan number.

Request payoff statement
Visit our online portal for payoff inquiries.

Trouble paying?
We may be able to help. Contact our Loss Mitigation department at 855-977-4351. Email Address for our Loss Mitigation department is LossMitsupport@MyNewDayUSALoan.com. We will do everything we can to assist you.

Additional support
Customer care representatives are standing by at (855) 993-1716 to assist you with an existing NewDay USA mortgage.

Questions About VA Loans?

Visit our FAQ page for general information and answers to common VA loan questions.

Interested in a new loan?
Call 800-405-4187 to speak with a friendly loan specialist about our financial services. Or apply online 24/7.

If you are receiving mail from NewDay USA and you would prefer not to, please send an email to RFL@NewDayUSA.com with subject line "Do Not Mail".

To help us properly unsubscribe you from our mailing list, please make sure to include the below information in your email:

Name
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Reservation # on your mail piece

You will receive a confirmation email once you send us your request. Please note, due to the mailing cycle, it may take 3-4 weeks for you to stop receiving mail from NewDay USA.